VOICEMAIL SETUP
Voicemail Access Codes:
You can access your voicemail with any device/system connected directly with your account or subaccount to VoIP.ms using the codes below:
*97 (Asterisk 97) is used to access the mailbox directly associated to the account you are dialing from. If you would like to check which mailbox is associated to your account refer to Assign Voicemail
*98 (Asterisk 98) is used to access your Voicemail and choose one of your mailbox accounts. (Will prompt for mailbox ID and Password)
If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answers your call, press the asterisk key (*). You will be prompted for the mailbox ID (or hear the mailbox automatically selected, depending on the server you are using) and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting from there by selecting option 4 (four). Please be aware this is considered a regular incoming call and will be charged according to your monthly DID plan.
Navigate the Voicemail Menu
Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system of VoIP.ms
1 - Play the first new/old message available in your mailbox.
2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.
0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel
0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.
1 - Unavailable message
2 - Busy message
3 - Name.
4 - Temporary message
5 - Change Password
* - Return to the Main Menu
Notes:
* The Temporary Message will override the Voicemail message option set in the Customer Portal until it is deleted through your phone by dialing *97, 0 for options, 4 for Temporary Message and then 2 to Delete it.
* To Delete a Recording you can just record again, a moment of silence, or create a new recording overwriting the old.
* Please note that if you change the password over the phone (Option 5), it will not change at your customer portal>>Voicemail options,
and you will have to manually change the password there. If you don't change it at the customer portal and you modify any other value
later, when you apply the changes the old password will be set again to your mailbox, since the modify option apply all the values set at
the voicemail options.
The following options are available when you're listening to your messages.
3 - Advanced Options
1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.
4 - Play the previous message.
5 - Repeat the message.
6 - Play the next message.
7 - Delete the current message, without confirmation.
8 - Forward message to another user. When prompted for an extension, you must enter the full mailbox ID of the intended destination (e.g., 52739100).
1 - Prepend the message with a recording.
2 - Send the message without a prepending message.
* - Return to the Main Menu